In retail logistics, or for that matter in most types of production environments, managers must skillfully juggle productivity, timeliness and quality to reach an Effective Operating Level. For instance:

• Should staff be reduced to improve efficiency and reduce costs–
  • How will this affect getting merchandise out on time?
• Should productivity be pushed to higher levels–
  • What will be the impact on processing quality?

In other words, don't we want to provide merchandise, or service, at a reasonable cost, on time, and with good quality?

To effectively juggle this complex decision-making process, a comprehensive Labor Management Program (LMP) is not a luxury — it's a necessity !

So what is this "Labor Management Program" we are talking about? In very simple terms, an LMP is the information system and the managerial skills needed by organizations to reach an Effective Operating Level.

And our Labor Management Program (PEP) helps to do just that !